Thank you for choosing SINIVUS Feng Shui bracelets. Due to our cross-border business model and the spiritual nature of our products, please read this policy carefully before purchasing.

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⚠️ IMPORTANT NOTES

No Change of Mind Returns
As cross-border goods, SINIVUS products are final sale after customs clearance. We do not accept returns simply because you changed your mind.

Spiritual Product Disclaimer
Feng Shui energy works differently for everyone. Returns based on “not feeling the energy” or “no results” cannot be honored.

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✅ QUALITY RETURNS (7 Days)

You may request a return within 7 days of delivery if your item has:

• Broken cord (not from misuse)

• Missing/fell off gemstones

• Wrong item shipped

• Manufacturing defects

How to Return:

1. Email [email protected] within 7 days with order number and photos

2. We’ll provide a return address if approved

3. Ship item back in original condition

Refund: Processed within 5–7 business days after inspection
Shipping: We cover return shipping costs (up to $15) for quality issues

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❌ NON-RETURNABLE

• Change of mind

• “Don’t feel the energy” / “Didn’t work”

• Wrong size purchased

• Normal wear and tear

• Worn or altered items

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🔄 EXCHANGES

We do not offer exchanges between different styles. If you received a defective item, request a replacement of the same item via the quality return process.

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📦 CANCELLATIONS

• Within 24 hours of ordering: Full refund if not shipped

• After 24 hours / Shipped orders: Cannot be cancelled

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⏱️ CUSTOMS DEADLINES

Due to regulations:

• Return request: Within 30 days of customs clearance

• Item received: Within 45 days of customs clearance

Late returns cannot be processed.

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📞 CONTACT

Email: [email protected]
Response: 24–48 hours (weekdays)
Please include your order number.

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SINIVUS Team ✨